SHIPPING

Every order is wrapped by hand and dispatched within 1–3 working days. Working days are Monday to Friday, excluding UK bank holidays. You will receive an email with tracking details as soon as your order is on its way. UK delivery • Standard UK delivery is £6.95. • UK delivery is complimentary on orders over £100. • UK orders are sent with Royal Mail Tracked 48 and usually arrive within 2–3 working days of dispatch.

INTERNATIONAL DELIVERY

We ship worldwide with Royal Mail International Tracked. International shipping is calculated at checkout, based on the weight of your order and its destination. Delivery times vary by country and are usually 5–15 working days once dispatched.

LARGER PIECES

Furniture and larger items are sent by specialist courier, so standard shipping rates do not apply. Delivery for these pieces is quoted individually, based on the item's size and your location. We will contact you with the delivery cost before dispatch and arrange a convenient delivery date. For a quote before you order, email shop@atelierconceptstore.co.uk.

Risk in your order passes to you once it has been delivered to the address you gave us.

IMPORT DUTIES AND TAXES

Orders shipped outside the UK may be subject to import duties, taxes and customs fees when they reach your country. These charges are set by your local customs authority and are not included in our prices or shipping costs. Any duties, taxes or fees are the responsibility of the customer. They are usually collected by the courier before or on delivery. We recommend checking with your local customs office before ordering. If an international parcel is refused or left uncollected because these charges have not been paid, it will be returned to us. In that case, we will refund the cost of your items minus the original shipping cost and the cost of returning the parcel to us.

RETURNS

If you change your mind, you may cancel your order within 14 days of receiving it, without giving a reason. You then have a further 14 days to send the items back to us.

How to return an item

  • Email us at shop@atelierconceptstore.co.uk with your order number and the items you would like to return.

  • We will reply with our returns address and any instructions.

  • Pack the items carefully, ideally in their original packaging, so they reach us in the condition they left.

  • Send your return using a tracked service and keep your proof of postage.

Return postage is paid by the customer, unless the item is faulty or we sent you the wrong item.

International customers are also responsible for any duties or fees charged on the return journey.

Items should be returned unused and in their original condition. We may reduce your refund if an item has been used or damaged beyond what is needed to inspect it, as you would in a shop.

REFUNDS

Once we receive your return or proof that you have sent it , we will refund you within 14 days. Refunds go back to your original payment method. Your refund includes the cost of standard delivery on your original order. If you chose a more expensive delivery option, we will refund only the standard rate.

ITEMS THAT CANNOT BE RETURNED

For reasons of hygiene and quality, some items cannot be returned once opened.

These include: • Home fragrances, candles and apothecary products, if the seal or packaging has been opened • Magazines and periodicals • Items made or personalised to your request

This does not affect your rights if an item is faulty.

DAMAGED OR FAULTY ITEMS

We take great care with every parcel, but if something arrives damaged or faulty, please email us within 48 hours of delivery. Include your order number and a photograph of the item and its packaging. We will arrange a replacement or a full refund, including any delivery costs. You will not need to pay to return a faulty item. Your statutory rights under the Consumer Rights Act 2015 are not affected.

CONTACT

For any questions about shipping or returns, email shop@atelierconceptstore.co.uk. We aim to reply within two working days.